Board of Directors

Attention: All complaints or should be reported to your program's League Representative. Any issue or concern should be handled between the two towns first and any complaints to the OCYFL need to come from the league reps. Please see the OCYFL as it reads in our bylaws.

Issue Resolution Procedure [25]

Section 11: Chain of Communication

1. Initial Communication: Any issues, concerns, or disputes involving the OCYFL must first be addressed to the Town Representative of the affected town. The Town Representative serves as the first point of contact and is responsible for receiving and documenting the issue presented by the concerned party.

2. Review and Evaluation: The Town Representative shall review the issue, assess the situation, and, if necessary, attempt to resolve the matter at the local level, in coordination with the relevant parties (i.e., coaches, players, parents, etc.). If the issue cannot be resolved at the local level, the Town Representative will escalate the matter to the respective division vice president.

3. Escalation to OCYFL Board: If the Town Representative and Division VP determines that further attention is required, they will bring the issue to the OCYFL Executive Board for review and resolution. The Board will consider the matter and take appropriate action in accordance with league policies and procedures.

4. Exceptions to the Process: In the event of an urgent matter that requires immediate attention (such as safety concerns or emergency situations), the Town Representative may bypass the usual chain of communication and directly inform the respective Division VP and/or OCYFL Executive Board to ensure timely resolution.

11a: Responsibilities of Town Representatives

Town Representatives are responsible for:

• Acting as a liaison between the town and the OCYFL Board.

• Ensuring that all issues brought to their attention are addressed in a fair and timely manner.

• Facilitating communication between the concerned parties and escalating issues when necessary.

• Documenting all issues and their resolutions for future reference.

11b: Responsibilities of OCYFL Board

The OCYFL Board is responsible for:

• Reviewing any escalated issues and making decisions to resolve them in accordance with league rules and policies.

• Communicating decisions or actions taken to the Town Representatives and the relevant parties involved.

11c: All individuals associated with the OCYFL, including players, coaches, parents, and volunteers, are required to follow this by-law when addressing issues related to league operations. Non-compliance with this procedure may result in delays in resolution or possible disciplinary action. Should individuals bypass the correct escalation process, the OCYFL reserves the right to direct such individuals back to respective Town Representatives